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Filtering by: Subject Service industries -- Evaluation Remove constraint Subject: Service industries -- Evaluation Degree Level Master's Remove constraint Degree Level: Master's

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  • Service assessment matrix

    Creator:
    Long, Linda C.
    Abstract:
    The United States is becoming a service oriented nation. As increasing amounts of the gross national product are spent on services, it becomes vitally important to ensure the productivity of these services. The purpose of this thesis is to identify which elements are needed in a service department productivity measurement...
    Resource Type:
    Masters Thesis
    Full Text:
    used by the clients. The Service Assessment Matrix uses five methods of evaluation: comparison of

  • Effectiveness of a nutrition education workshop for high school coaches

    Creator:
    Burky, Susan Marie
    Abstract:
    The purpose of this study was to evaluate the effectiveness of a one-hour in-service nutrition education workshop for high school coaches in Corvallis, Eugene and Salem, Oregon. The objectives were to determine: 1. if the workshop can make positive changes in nutrition knowledge; 2. which type of participant benefits most...
    Resource Type:
    Masters Thesis
    Full Text:
    -service nutrition education workshop for high school coaches in Corvallis, Eugene and Salem, Oregon

  • The development and application of an evaluation questionnaire used to compare opinions towards an audiovisual foodservice training program

    Creator:
    Cochran, M. Teresa
    Abstract:
    The primary purpose of this study was for three select groups to critically appraise the Personal Hygiene for Foodservice Workers sound/slide system. These three groups (Media Specialists, Content Experts and the Learners) were identified in a literature search as being those individuals most directly responsible for evaluating the worth of...
    Resource Type:
    Masters Thesis
    Full Text:
    Years in Food Service 49 Previous Training 50 Schooling 51 Age 52 Sex 53 Sound/Slide Program Evaluation

  • A critical exploration of assessment within multicultural affairs

    Creator:
    Martinez, Jessica A.
    Abstract:
    This thesis explored the experiences of four Student Affairs practitioners working within Multicultural Affairs (MA). The purpose of this qualitative study was to examine how professionals within MA offices were developing and conducting assessment as well as identify barriers they faced and best practices used. Data for this study was...
    Resource Type:
    Masters Thesis
    Full Text:
    professionals have to be ready to answer the question, “Do we really need this service or program?” (Schuh et

  • Wood materials and shearwalls of older light-frame residential structures

    Creator:
    Carroll, Cameron T.
    Abstract:
    Light-frame construction practices and materials have changed greatly over the past 100 years. Contemporary research has focused on modern construction; thus, we know a great deal about the behavior of modern lightframe buildings under lateral forces. However, there are many light-frame buildings that were built prior to the introduction of...
    Resource Type:
    Masters Thesis
    Full Text:
    research on evaluation, maintenance, and upgrading of timber structures in service. The authors stated

  • The effects of a performance measurement intervention on sociotechnical variables and performance

    Creator:
    Newton, Tygh J.
    Abstract:
    The "global marketplace" has been a driving force for change, resulting in a dramatic increase in competition and expectations of consumers. With more mailing options available, consumers are scrutinizing service and cost performance at a level never-before experienced by the United States Postal Service. For an organization that has operated...
    Resource Type:
    Masters Thesis
    Full Text:
    scrutinizing service and cost perfonnance at a level never-before experienced by the United States Postal

  • Families' experiences with Oregon Healthy Start

    Creator:
    Kapsch, Marybeth M.
    Abstract:
    This study utilized a qualitative approach to explore how Healthy Start home visiting services affect participants' parenting and lives in general. The purpose of this study was to explore both the intended and unintended outcomes of Healthy Start, using the theory of transformative learning. This theory postulates that through education...
    Resource Type:
    Masters Thesis
    Full Text:
    regular home visits by a trained home visitor. As Intensive Service begins, visits with higher-risk

  • Studying the application of learning and growth metrics in healthcare using analytic hierarchy process

    Creator:
    Emami, Samin
    Abstract:
    Performance measurement is a process that begins with a decision on what to measure followed by identifying proper metrics and data sources. While there is substantial literature devoted to measuring the performance of hospitals and clinics in terms of indicators such as health outcomes and finances, it is vital for...
    Resource Type:
    Masters Thesis
    Full Text:
    all aspects of performance. Using the data provided by medical and health service managers in the

  • Seeking primary care in Oregon : utilization of the emergency room services in a Salem hospital

    Creator:
    Young, Elizabeth A.
    Abstract:
    This thesis examines how changes made to the Oregon Health Plan (OHP) in 2003 impacts those now utilizing the emergency room (ER) for primary health care. This thesis also examines how these changes impact staff members working in the ER of Salem Hospital. Through the utilization of qualitative research methods,...
    Resource Type:
    Masters Thesis

  • Food safety knowledge and continuing education interests of hospital foodservice managers

    Creator:
    Ramsay, Jean D.
    Abstract:
    Hospital patients are at high risk for foodborne illness; it is essential that hospital foodservice managers know food safety principles. The purpose of this research was to assess the basic food safety knowledge of hospital foodservice managers and to determine their interest in continuing education related to food safety. A...
    Resource Type:
    Masters Thesis
    Full Text:
    Food Service Association in major cities rated food safety as the most important of nine