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Filtering by: Creator Wells, A. File Format application/octet-stream

Towards library groupware with personalised link routing

Creator:

Chudnov, Daniel, Frumkin, Jeremy, Weintraub, Jennifer, Wilcox, Matthew, and Yee, Raymond

Abstract:

'Library groupware' - a set of networked tools supporting information management for individuals and for distributed groups - is a new class of service we may choose to provide in our libraries. In its simplest form, library groupware would help people manage information as they move through the diversity of...

Resource Type:

Article
Cross cultural awareness for the reference desk

Creator:

Mellinger, Margaret and Wilkinson, Richenda

Abstract:

Cultural background influences information-seeking behaviors and verbal and non-verbal communication styles both in reference encounters and in our interactions with colleagues on the library staff. Recognizing these differences will help us create an inclusive work environment as well as build on the high-quality reference service we provide to our changing...

Resource Type:

Presentation