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  • Cross cultural awareness for the reference desk

    Creator:
    Mellinger, Margaret and Wilkinson, Richenda
    Abstract:
    Cultural background influences information-seeking behaviors and verbal and non-verbal communication styles both in reference encounters and in our interactions with colleagues on the library staff. Recognizing these differences will help us create an inclusive work environment as well as build on the high-quality reference service we provide to our changing...
    Resource Type:
    Presentation