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Filtering by: Subject Service industries -- Evaluation Remove constraint Subject: Service industries -- Evaluation Non-Academic Affiliation Oregon State University. Graduate School Remove constraint Non-Academic Affiliation: Oregon State University. Graduate School

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  • Service assessment matrix

    Creator:
    Long, Linda C.
    Abstract:
    The United States is becoming a service oriented nation. As increasing amounts of the gross national product are spent on services, it becomes vitally important to ensure the productivity of these services. The purpose of this thesis is to identify which elements are needed in a service department productivity measurement...
    Resource Type:
    Masters Thesis
    Full Text:
    used by the clients. The Service Assessment Matrix uses five methods of evaluation: comparison of

  • Benchmarking in foodservice operations

    Creator:
    Johnson, Bonnie C.
    Abstract:
    The objective of this study was to identify usage of foodservice performance measures, important activities in foodservice benchmarking, and benchmarking attitudes, beliefs, and practices by foodservice directors. The design of this study included two parts: (1) eleven expert panelists involved in a Delphi technique to identify and rate importance of...
    Resource Type:
    Dissertation
    Full Text:
    competitors and industry leaders in terms of price, product quality, product features (including service

  • The effect of inservice training on the ability of teachers to observe learning styles of students

    Creator:
    Beaty, Shirley A.
    Abstract:
    Research on the topic of learning styles has revealed the positive impact that implementation of a learning styles program can have on the education of America's youth. Yet for many districts in the state of Oregon, implementation is hindered by a lack of available funds and personnel trained to do...
    Resource Type:
    Dissertation
    Full Text:
    : Figure 1 Personalized Learning Evaluation Instruction Diagnosis Personalized Learning Prescription

  • A methodology for the assessment of management development needs in industry

    Creator:
    Akyeampong, Ataa Asamoah
    Abstract:
    The primary purpose of this study was to develop and field test a methodology for the assessment of management development needs in industry. The population used to test this methodology consisted of 113 first-line and middle management personnel in three High-Tech companies in the State of Oregon. A mail questionnaire...
    Resource Type:
    Dissertation
    Full Text:
    Needs in Industry AN ABSTRACT OF THE THESIS OF Ataa Asamoah Akyeampong for the degree of Doctor of

  • Effectiveness of a nutrition education workshop for high school coaches

    Creator:
    Burky, Susan Marie
    Abstract:
    The purpose of this study was to evaluate the effectiveness of a one-hour in-service nutrition education workshop for high school coaches in Corvallis, Eugene and Salem, Oregon. The objectives were to determine: 1. if the workshop can make positive changes in nutrition knowledge; 2. which type of participant benefits most...
    Resource Type:
    Masters Thesis
    Full Text:
    -service nutrition education workshop for high school coaches in Corvallis, Eugene and Salem, Oregon

  • The development and application of an evaluation questionnaire used to compare opinions towards an audiovisual foodservice training program

    Creator:
    Cochran, M. Teresa
    Abstract:
    The primary purpose of this study was for three select groups to critically appraise the Personal Hygiene for Foodservice Workers sound/slide system. These three groups (Media Specialists, Content Experts and the Learners) were identified in a literature search as being those individuals most directly responsible for evaluating the worth of...
    Resource Type:
    Masters Thesis
    Full Text:
    Years in Food Service 49 Previous Training 50 Schooling 51 Age 52 Sex 53 Sound/Slide Program Evaluation

  • Perceptions of volunteering and community service : voices of post-secondary remedial completer

    Creator:
    Blakely, Randall G.
    Abstract:
    Although community colleges have emphasized service-learning programs for traditional students, by in large, non-traditional students from post-secondary remedial programs have not been involved. This lack of reaching post-secondary remedial programs may be of particular interest to college personnel who may not be aware of the need to include service activities...
    Resource Type:
    Dissertation

  • A critical exploration of assessment within multicultural affairs

    Creator:
    Martinez, Jessica A.
    Abstract:
    This thesis explored the experiences of four Student Affairs practitioners working within Multicultural Affairs (MA). The purpose of this qualitative study was to examine how professionals within MA offices were developing and conducting assessment as well as identify barriers they faced and best practices used. Data for this study was...
    Resource Type:
    Masters Thesis
    Full Text:
    professionals have to be ready to answer the question, “Do we really need this service or program?” (Schuh et

  • Wood materials and shearwalls of older light-frame residential structures

    Creator:
    Carroll, Cameron T.
    Abstract:
    Light-frame construction practices and materials have changed greatly over the past 100 years. Contemporary research has focused on modern construction; thus, we know a great deal about the behavior of modern lightframe buildings under lateral forces. However, there are many light-frame buildings that were built prior to the introduction of...
    Resource Type:
    Masters Thesis
    Full Text:
    research on evaluation, maintenance, and upgrading of timber structures in service. The authors stated

  • The effects of a performance measurement intervention on sociotechnical variables and performance

    Creator:
    Newton, Tygh J.
    Abstract:
    The "global marketplace" has been a driving force for change, resulting in a dramatic increase in competition and expectations of consumers. With more mailing options available, consumers are scrutinizing service and cost performance at a level never-before experienced by the United States Postal Service. For an organization that has operated...
    Resource Type:
    Masters Thesis
    Full Text:
    scrutinizing service and cost perfonnance at a level never-before experienced by the United States Postal