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Mediating off-site electronic reference services : human-computer interactions between librarians and web mining technology

Creator:

Chau, May

Abstract:

The Internet enables global dissemination and retrieval of information at any time, as a result, it has a tremendous impact on how libraries provide reference services to this new web-based clientele. One impact is the increase in off-site library users who make in-person reference interviews impossible. To serve this new...

Resource Type:

Conference Proceeding

Full Text:

better customer service. The potential for using web mining approaches in electronic reference services