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Filtering by: Contributor Hussong-Christian, Uta Subject Academic libraries -- Collection development Commencement Year Unknown

We're listening : using patron feedback to assess and enhance purchase on demand

Creator:

Hussong-Christian, Uta and Goergen-Doll, Kerri

Abstract:

Oregon State University Libraries piloted a one-year ILL purchase on demand service beginning in February 2009. An online survey was used to measure patron satisfaction and determine future borrowing and recommendation behavior. These results, along with patron comments, were used to explore future success of the service and ways to...

Resource Type:

Article

Full Text:

1 Author Posting. (c) 'Uta Hussong-Christian and