This paper focuses on mining the strategies of problem solving software users by observing their actions. Our application domain is an HCI study aimed at discovering general strategies employed by software users and understanding how such strategies relate to gender and success. We cast this problem as a sequential pattern...
Most of the work so far in the subfield of Gender HCI has followed a theory-driven approach. Established theories, however, do not take into account specific issues that arise in end-user debugging. We suspected that there may be important information that we were overlooking. We therefore employed a methodology change:...
End users' programs are fraught with errors, costing companies millions of dollars. One reason may be that researchers and tool designers have not yet focused on end-user debugging strategies. To investigate this possibility, this dissertation presents eight empirical studies and a new strategy-based end-user debugging tool for Excel, called StratCel....
Knowledge workers are struggling in the information flood. There is a growing interest in intelligent desktop environments that help knowledge workers organize their daily life. Intelligent desktop environments allow the desktop user to define a set of “activities” that characterize the user’s desktop work. These environments then attempt to identify...