Program description: Do users want simpler access to "best sources" for subject research? Should libraries filter information by discipline, subject area or course? Should information be tailored to undergraduate level? This presentation will present findings from research on these and other questions.
Cultural background influences information-seeking behaviors and verbal and non-verbal communication styles in reference encounters and in our interactions with library staff. Recognizing these differences will help us create an inclusive work environment and provide high-quality reference service to our communities. In this session, we will use exercises and small group...
Cultural background influences information-seeking behaviors and verbal and non-verbal communication styles both in reference encounters and in our interactions with colleagues on the library staff. Recognizing these differences will help us create an inclusive work environment as well as build on the high-quality reference service we provide to our changing...