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  • It takes a village to manage the 21st century reference department

    Creator:
    McMillen, Paula S. and Rielly, Loretta
    Abstract:
    Reference services at Oregon State University’s Valley Library have undergone several reoganizations in response to institutional changes, shifting service needs and patron demands. Part of this history includes training for and functioning in team-based management. We have now evolved to a management model which utilizes workgroups and an advisory and...
    Resource Type:
    Preprint
    Full Text:
    Beginning Reference Librarian,” The Reference Librarian 30, 257-273. Jones, Carl and Mary Reichel (1986