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Cross-cultural awareness for the reference desk

Creator:

Mellinger, Margaret and Wilkinson, Richenda

Abstract:

Cultural background influences information-seeking behaviors and verbal and non-verbal communication styles in reference encounters and in our interactions with library staff. Recognizing these differences will help us create an inclusive work environment and provide high-quality reference service to our communities. In this session, we will use exercises and small group...

Resource Type:

Learning Object and Presentation