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Filtering by: Has journal Public Services Quarterly Remove constraint Has journal: Public Services Quarterly License All rights reserved Remove constraint License: All rights reserved Subject Consumers -- Attitudes Remove constraint Subject: Consumers -- Attitudes

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  • The effect of reputation systems and on-line chat services on consumers' responses towards unfamiliar retailers

    Creator:
    Zhang, Ruirui
    Abstract:
    Creating effective functions in website designs that reduce consumers' anxiety in shopping online is a challenge common to most e-retailers. The present study investigated the roles of online reputation systems and instant chat services in decreasing customer perceived risk and increasing initial trust in unfamiliar e-retailers. Therefore, the reputation system...
    Resource Type:
    Masters Thesis
    Full Text:
    classified online shopping service attributes and online retail store shopping services into four

  • The impact of unsolicited behavioral tracking practices on consumers' shopping evaluations and attitudes toward trusted online retailers

    Creator:
    Jai, Tun-Min
    Abstract:
    The purpose of the present study is to examine consumers' privacy concerns in the online shopping context. Drawing from Social Contract Theory, the present study proposed a structure equation model to examine how consumers' evaluations of online shopping experiences (perceived benefit, risk and fairness) and attitudes (trust, moods, and repurchase...
    Resource Type:
    Dissertation
    Full Text:
    exchange for “free” services or to be allowed to complete a transaction. It is also a common experience

  • An analysis of consumer response to environmentally certified, ecolabeled forest products

    Creator:
    Anderson, Roy Carl
    Abstract:
    Historically, researchers have used surveys, focus groups, and anecdotal evidence to evaluate consumer response to environmentally certified, ecolabeled forest products. These methods generally measure consumer attitudes toward certified forest products. Since the strength of the correlation between attitudes and behavior has long been questioned, consumer response to certified forest products...
    Resource Type:
    Dissertation
    Full Text:
    processes consumers use to select, secure, use, and dispose of products and services that satisfy their

  • Developing effective presentation strategies for online retailers

    Creator:
    Yoo, Jungmin
    Abstract:
    The purpose of the study was to investigate practical guidelines based on empirical evidence for effective website design, including both home page and product pages. This research consists of two consecutive empirical studies. Study 1 was one factor (home page design: image- vs. text-oriented home page) between-subjects design with two...
    Resource Type:
    Dissertation
    Full Text:
    environment from traditional shopping (e.g., consumers interact with products and services through computer

  • Sustainable apparel consumption : scale development and validation

    Creator:
    Zhang, Ruirui
    Abstract:
    he purpose of this project was to develop a scale to measure sustainable apparel consumption. This study used concept analysis to identify attributes of sustainable apparel consumption. Within an academic online database, a search for articles containing "sustainable consumption" in their titles was performed. Within each article, the attributes associated...
    Resource Type:
    Dissertation
    Full Text:
    --INTRODUCTION 1.1 Overview Sustainable consumption refers to the “use of services and related products

  • When More Is Less : Consumer Attitude Formation When Facing Choice Overload In Apparel E-Commerce

    Creator:
    Tung, Tsun-Yin
    Abstract:
    This study proposed a theoretical model of choice overload and empirically examined the model in the context of online apparel shopping. The purpose of the study was to investigate how the number of choices and product presentation formats influenced consumers’ online apparel shopping experience as well as how the formed...
    Resource Type:
    Dissertation

  • The effects of retail store lighting and shelf height on consumer' feeling of safety and behavior

    Creator:
    Mouhoubi, Farida
    Abstract:
    This study aims to identify the effect of different lighting conditions and shelf height in a retail store environment on emotional states, feeling of safety and behavioral intentions. Lighting and store fixture height are two retail store components that can affect consumers’ emotional states and therefore their shopping experience. This...
    Resource Type:
    Masters Thesis
    Full Text:
    illumination to make certain public areas “more hospitable” to gathering for long periods (CPTED handbook

  • Of stereotypes and strategies : emic perspectives of shopping in a television servicescape

    Creator:
    Harris, Mackenzie Moore
    Abstract:
    Culturally based stereotypes are a pervasive force behind quick judgments about behavior, intent, and beliefs which allow individuals to interact efficiently to meet their own goals. Gender stereotypes are present in marketing media and servicescapes, where they define the behavior, needs, and wants of shoppers. The literature on consumer behavior...
    Resource Type:
    Masters Thesis
    Full Text:
    ubiquitous, and find their reiteration in the public sphere through popular culture as they "perpetuate

  • Online product presentation and perceived trustworthiness : the moderating role of gender

    Creator:
    Marshall, Kerianne
    Abstract:
    E-commerce is growing each year, reaching 130.1 billion in 2008 (Internetretailer.com, 2009b). Retailers have turned their attention to the online channel to discover ways to stay competitive. Yet there is still limited research on online apparel retailing, especially in online product presentation. Thus, the purpose of this study was to...
    Resource Type:
    Masters Thesis
    Full Text:
    in buyers.” They respond to other features accompanying the product, including services and images