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  • Nonverbal communication and restaurant personnel

    Creator:
    Drago, Carleen
    Abstract:
    Servers in a small college town were asked to take part in an interview to assess perceptions of their use of nonverbal communication, how they believe nonverbal communication affects tipping behavior, and whether or not they received formal training in nonverbal communication tactics. The study also links nonverbal communication with...
    Resource Type:
    Masters Thesis