Learning from Safeway and Jet Blue: Libraries and Self-Service Public Deposited

http://ir.library.oregonstate.edu/concern/defaults/jw827d23f

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  • Our culture has been shifting toward an expectation of self-service for over a decade. In banks, grocery stores, gas stations and airports, people are becoming accustomed to self-service. Libraries have also joined this larger trend by implementing ways to allow patrons to interact with services in a disintermediated manner if they so choose. At Oregon State University Libraries, we hoped that a video demonstration kiosk of commonly performed but sometimes difficult tasks, such as using the e-scanners, adding money to a copy card or using databases, would help patrons learn how to use our tools better and might help make them more confident library users. As a result, we created a point-of-service video pilot project. In addition to describing the pilot project at Oregon State University Libraries, we will review self-service options in public and academic libraries and other public places. We will discuss some of the reasons to adopt self-service, such as being responsive to a variety of learning styles, giving patrons more autonomy, and the need to use staff time judiciously. We will also address technological aspects involved in implementing these types of services.
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  • description.provenance : Approved for entry into archive by Linda Kathman(linda.kathman@oregonstate.edu) on 2009-03-24T17:35:58Z (GMT) No. of bitstreams: 1 Online+Northwest+2009+PresentationF.pptx: 5765530 bytes, checksum: b3215dc86b41afd1a3b611feba81e642 (MD5)
  • description.provenance : Made available in DSpace on 2009-03-24T17:35:58Z (GMT). No. of bitstreams: 1 Online+Northwest+2009+PresentationF.pptx: 5765530 bytes, checksum: b3215dc86b41afd1a3b611feba81e642 (MD5)
  • description.provenance : Approved for entry into archive by Andrea Wirth(andrea.wirth@oregonstate.edu) on 2009-03-24T15:31:29Z (GMT) No. of bitstreams: 1 Online+Northwest+2009+PresentationF.pptx: 5765530 bytes, checksum: b3215dc86b41afd1a3b611feba81e642 (MD5)
  • description.provenance : Submitted by Hannah Rempel (hannah.rempel@oregonstate.edu) on 2009-03-20T23:51:27Z No. of bitstreams: 1 Online+Northwest+2009+PresentationF.pptx: 5765530 bytes, checksum: b3215dc86b41afd1a3b611feba81e642 (MD5)

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Last modified: 07/21/2017

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