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ACRL2005.ppt

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  • Cultural background influences information-seeking behaviors and verbal and non-verbal communication styles both in reference encounters and in our interactions with colleagues on the library staff. Recognizing these differences will help us create an inclusive work environment as well as build on the high-quality reference service we provide to our changing communities. In this poster session, we will share some exercises, small discussion group topics, and questions that each of us can use to gain a deeper understanding of our own and other cultures. We will also share tips, highlights, challenges, and resources gathered during the development of training for staff at the OSU Libraries.
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file details ACRL2005.ppt 2017-11-14 Public Download